TERMS & CONDITIONS
- returns & refunds
- delivery time-frames
- product guarantee
- and more
Welcome to ConceptSkincare.com. ConceptSkincare.com and its affiliates provide their services to you subject to the following conditions. If you visit or shop at ConceptSkincare.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future ConceptSkincare.com service or visit or purchase from any business affiliated with ConceptSkincare.com, whether or not included in the ConceptSkincare.com Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
1. Collecting Information:
We may collect Personal Data about you from a number of sources, including the following:
1.1. From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.3. From documents that are available to the public, such as the electoral register.
2. Using Your Personal Information:
2.1. Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
2.1.1. To help us to identify you when you contact us.
2.1.2. To help us to identify accounts, services and/or products which you could have from us or selected partners from time to time. We may do this by automatic means using a scoring system, which uses the Personal Data you have provided and/or any information we hold about you and Personal Data from third party agencies (including credit reference agencies).
2.1.3. To help us to administer and to contact you about improved administration of any accounts, services and products we have provided before, do provide now or will or may provide in the future.
2.1.4. To allow us to carry out marketing analysis and customer profiling (including with transactional information), conduct research, including creating statistical and testing information.
2.1.5. To help to prevent and detect fraud or loss.
2.1.6. To allow us to contact you in any way (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us and selected partners unless you have previously asked us not to do so.
2.1.7. To keep you up to date with our member benefit scheme under which, as part of your membership benefits, we will give you membership information and details of discounts and offers we negotiate from time to time on behalf of our members. If you do not wish to receive this benefit, please write to our Data Protection Manager at the address given in clause 7 below.
2.1.8. We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.
2.1.9. We may check your details with fraud prevention agencies. If you provide false or inaccurate information and we suspect fraud, we will record this.
2.3.1. If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets. 2.3.2. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
2.5. In connection with any transaction which we enter into with you:
2.5.1. We, and other companies in our group, may carry out credit and fraud prevention checks with one or more licensed credit reference and fraud prevention agencies. We and they may keep a record of the search. Information held about you by these agencies may be linked to records relating to other people living at the same address with whom you are financially linked. These records will also be taken into account in credit and fraud prevention checks. Information from your application and payment details of your account will be recorded with one or more of these agencies and may be shared with other organisations to help make credit and insurance decisions about you and members of your household with whom you are financially linked and for debt collection and fraud prevention. This includes those who have moved house and who have missed payments.
2.5.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
3. Protecting Information:
We have strict security measures to protect Personal Data.
3.1. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
3.2. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. 3.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
3.4. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
4. The Internet and Cookies:
4.1. If you communicate with us using the Internet, we may occasionally email you about our services and products. When you first give us Personal Data through the Website, we will normally give you the opportunity to say whether you would prefer us not to contact you by email. You can also always send us an email (at the address set out below) at any time if you change your mind.
4.2. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered - this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our control.
4.3. We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.
5. Turning Off Cookies in Different Browsers
The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.
6.1. The Website may include third-party advertising and links to other websites. We do not provide any personally identifiable customer Personal Data to these advertisers or third-party websites.
6.3. We exclude all liability for loss that you may incur when using these third party websites.
7. Further Information
8. Storing Financial Details
8.1. We do not, and have no intention of storing, saving or keeping any kind of copy of your financial details, bank details or credit and debit card details.
8.2. We carefully select highly secure merchant companies to handle our payment processing procedures.
Returns and Refunds Policy
If you are not entirely satisfied with your purchase on arrival, you can either return your order for a refund or exchange it for something else. You can return or exchange your purchase for up to 7 days from the date of receipt. Our returns policy excludes made to order products or those with a short shelf life ( including but not limited to Cquence 1-4, Colostrum Gel & Sebugel ). Returned or exchanged products must be unopened and in the original condition you received them in. Return costs are for your own account and shipments may need to be returned to country of manufacture. A 10% restocking fee is applicable to returned orders.
Order Dispatch and Delivery Timeframes
Average delivery time for airmail is usually 7 to 14 working days for most destinations from time of mailing. This is only an average time frame and is not guaranteed. We cannot be held responsible for delays in shipment. This may be caused by a variety of factors such as postal strikes, customs and other factors outside our area of control. In order to ensure the freshest possible product - shipments may be dispatched directly from the country of manufacture.
We offer a 110% guarantee regarding the freshness of all products we sell. Should a product ever be found to be beyond its expiry date - we will not only offer a full refund but will offer a 110% credit voucher, too, for use on a future purchase.
When you visit ConceptSkincare.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Any trademarks, company names, product names, and/or logos set forth in this website, including those of or related to any products, are the property of their respective owners. ConceptSkincare does not claim to own any of these trademarks and ConceptSkincare is not related to, endorsed by, or in any other way connected or associated with these companies. License and Site Access ConceptSkincare.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of ConceptSkincare.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of ConceptSkincare.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of ConceptSkincare.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing ConceptSkincare.com's name or trademarks without the express written consent of ConceptSkincare.com. Any unauthorized use terminates the permission or license granted by ConceptSkincare.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of ConceptSkincare.com so long as the link does not portray ConceptSkincare.com, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any ConceptSkincare.com logo or other proprietary graphic or trademark as part of the link without express written permission.
Credit card payments may be processed in a foreign currency equivalent and or by an international processor. Your bank may charge you a foreign transaction fee for such purchases.
All items purchased from ConceptSkincare.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Insurance is offered at checkout for all shipments. Should you elect not to insure your parcel, we cannot be held liable in the unlikely event that your order is lost during transit. Should an insured parcel fail to be delivered - ConceptSkincare.com will file for the necessary postal insurance on your behalf and dispatch a replacement order to you.
ConceptSkincare.com and its affiliates attempt to be as accurate as possible. However, ConceptSkincare.com does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by ConceptSkincare.com itself is not as described, your sole remedy is to return it in unused condition.
Pricing & Independent Nature
Except where noted otherwise, the List Price displayed for products on our website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set, the List Price may represent "open-stock" prices, which means the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set. Where an item is offered for sale by one of our merchants, the List Price may be provided by the merchant. We are not responsible for any local customs duties, taxes or import charges that may be levied. These are the sole responsibility of the purchaser. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. ConceptSkincare is an independent retailer of Environ products and is not affiliated with any other distributor in the respective territory. Please note that this policy applies only to products sold and shipped by ConceptSkincare.com.
Disclaimer of Warranties and Limitation of Liabilities
This site is provided by ConceptSkincare.com on an "as is" and "as available" basis. ConceptSkincare.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. you expressly agree that your use of this site is at your sole risk. Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. if these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
Any dispute relating in any way to your visit to ConceptSkincare.com or to products you purchase through ConceptSkincare.com shall be submitted first to arbitration, except that, to the extent you have in any manner violated or threatened to violate ConceptSkincare.com's intellectual property rights, ConceptSkincare.com may seek injunctive or other appropriate relief at a forum of our choosing, and you consent to exclusive jurisdiction and venue in such courts.
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to ConceptSkincare.com. We reserve the right to make changes to our site, policies, and these Privacy and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.